Delivery
The delivery will be made within 5 (five) working days following the order, if it must be made in Switzerland. Longer delays may apply in the case of international sales.
The Company's delivery commitment is void in the event of failure or non-compliance with supply, manufacturing and transport deadlines made by its own suppliers (partners, transport company, etc.), insofar as this delay is not attributable to the Company.
If the delivery has not been made within the aforementioned period, for example in the event of a delay by the carrier, the customer must immediately inform the Company that the products ordered have not been delivered to him.
If the Company, its suppliers or mandated third parties are unable to perform within the scheduled time due to force majeure, for example in the event of a natural disaster, earthquake, volcanic eruption, avalanche, bad weather, storm, storm, war, political or social unrest, civil war, revolution and insurrection, terrorism, sabotage, strike or nuclear accident or damage from nuclear reactors, then the Company is released from the obligation to perform its service during these cases of force majeure as well as for an appropriate period of time following the end of these events.If the case of force majeure lasts more than 30 (thirty) days, the Company is entitled to withdraw from the contract. The Company must then fully reimburse the sums already paid by the customer.
All other claims, in particular those relating to claims for damages resulting from a case of force majeure are excluded.
Unless otherwise agreed, the place of performance is located at the Company's registered office.
The service provided by the Company is considered to have been performed when the products are delivered to the transport company chosen by the Company.
Return and Exchange
If the product sold by the Company does not suit the customer, or if the size of the product is not the right one, the customer can exchange the product sold by the Company within 30 (thirty) days starting on the day receipt. To do this, the customer must return this product to the Company (address: LËLYA SARL, Rue de la Morâche 19, 1260 Nyon, Switzerland).
If the product does not suit the customer, it will then be refunded as soon as the returned product has been received by the Company. If the product is returned due to a size problem, the Company will send to the customer a similar product corresponding to his/her/its measurements.